Performance measurement: questions for tomorrow

Ever since Johnson and Kaplan (1987) published their seminal article performance measurement gained increasing popularity both in practice and research with over 3600 articles between 1994 and 1996. A précis of the literature on global and business trends predicts that the world is heading towards a networking era dominated by global autopoietic networks. A systematic review of the performance measurement literature concludes that although historically the performance measurement literature had tracked the global business trends our current state of knowledge on performance measurement is not complete and a number of fundamental questions remain unanswered, particularly in the context of future trends

Towards a taxonomy of process quality characteristics for assessment

Previous assessment of process quality have focused on process capability (i.e. the ability of a process to meet its stated goals). This paper proposes a taxonomy of alternative process quality characteristics based on intrinsic and extrinsic quality attributes. The ultimate goal of this taxonomy is to provide a framework to conduct process assessments using different process quality aspects. Such a framework would considerably broaden process quality perspectives beyond the primary measure of process capability. It would also allow practitioners to identify and evaluate relevant quality characteristics for processes based on specific contexts and implications. For the process assessment model developers, it offers a list of process quality characteristics that could be used to develop relevant process measurement frameworks

Factors that affect the design and implementation of team-based performance management systems

The purpose of this paper is to highlight the factors that enable and/or constrain the design and implementation of team-based performance measurement systems

Designing performance measurement systems for teams: Theory or practice

This paper reports on an industrially led research project, supported by the UK Engineering and Physical Sciences Research Council (EPSRC), which set out to tackle an increasingly pressing issue for organisations - how to measure and manage the performance of teams. In spite of the current interest in performance measurement and teamwork in industry, little evidence of team performance measurement systems (TPMS) was seen. Thus, started the authors' journey into looking for a way to help companies to measure and manage team performance. The purpose of this paper is to take the reader through the investigations, with an emphasis on the analysis of current practice and research on TPMS. It describes a typology for TPMS design and identifies the gaps of current TPMS approaches. The paper concludes by claiming that a new approach to facilitate organisations design TPMS is required and by presenting a generic framework for TPMS

Designing effective team-based performance measurement systems : an integrated approach

Measuring the performance of teams and, in particular, designing effective team-based performance measurement systems (TPMS) can be a difficult task. The purpose of this paper is to take the reader through the development and testing of a construct that provides an integrated approach to facilitate the design of TPMS. This construct was developed and tested based on a rigorous set of criteria adopted from constructive research theory as well as from existing performance measurement literature. The construct was tested in a series of workshops described in this paper. The data gathered during these workshops demonstrates the novelty and validity of the construct. The paper should be of interest to managers, team leaders and indeed anyone who is interested in monitoring and managing team performance. The paper will also be of interest to academics working in the fields of performance measurement and team management

Technological Innovation Capabilities in the SME’S: A Systematic Review of the Literature

No abstract available

Impact of Network Relational and Structural Embeddedness on Firm’s Innovation: A Study at the Saudi Firm’s Level

No abstract available

A bibliometric review of the innovation intermediary: mapping roles and setting a research agenda

The development of innovation management practices toward openness and emerging socio-economic models have changed the roles and supporting activities of innovation intermediaries. This paper aims to review the extant research to explore the role of innovation intermediaries, map the current knowledge and outline a future research agenda. Utilizing the novel quantitative literature review approach of bibliographic coupling, examining 164 journal articles, the paper presents a robust analysis of the intellectual streams and key concepts underpinning innovation intermediaries. This is the first time that a quantitative review method has been used to analyses this research area and it provides an opportunity for new insights to complement previous qualitative reviews. This paper makes a contribution to the on-going debate by proposing a framework that explains the role of innovation intermediaries: knowledge broker, knowledge transfer enabler, orchestrator, and open innovation facilitator, and the functions embedded with the roles at different levels of unit analysis, i.e., firm, industry, and national. The paper concludes by discussing the theoretical and practical implications of the framework and details key areas for future research

The different roles of innovation intermediaries to generate value

No abstract available